What is a Quality Management System?

Quality Management Systems provide a structured approached to processing and delivering customer requirements.

What is ISO 9001:2000?

ISO 9001:2000 provides your business with a structured process based approach to quality management. Essentially, this means that your customers receive the product and service they require!

ISO 9001:2000 therefore provides the necessary structure for any organisation wishing to:

• Demonstrate its ability to consistently provide product that meets customers requirements
• Demonstrate its ability to consistently provide a product/service that meets applicable regulatory requirements
• Enhance customer satisfaction.

ISO 9001:2000 is based upon eight management principles. These are as follows:

• Customer focused : the need to understand customer requirements and expectations

• Leadership : required to meet company objectives

• Involvement of people : essential to ensure a company wide approach and effort to meet company objectives

• Process approach : making sure resources and activities are managed as a process

• System approach : effectively manage a system of interrelated processes

• Continual improvement : this should be a permanent objective of any organisation

• Factual approach to decision making : based on logical and analysis of data and information

• Mutually beneficial supplier relationships : an organisation and supplier are interdependent and this can enhance the ability of both

Why implement ISO 9001:2000?

The implementation of ISO 9001:2000 provides your business / organisation with a structured, customer focused management system designed to ensure customer satisfaction. The benefits of ISO 9001:2000 are as follows:

• Financial: the effective operation of your QMS enables consistent performance facilitating repeat business

• Quality Control and Compliance: internal processes are undertaken in a structured manner allowing the company to comply with current legislation and standards

• Customer Satisfaction: auditing processes ensure that continual improvement is realised in your process to the benefit of the customer and therefore the business

• Mutually beneficial supplier relationships: working closely with your suppliers can bring business benefits to both parties.

ISO 9001:2000 requires organisations to continually improve. Businesses that strive for improvement don't get left behind!

What services do we offer?

If you would like to find out more about quality management, please contact us via the menu bar above or via the link below.